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Corporate Health & Wellness Association Adds Campbell Wellness Center as Certified Wellness Provider®

Written by Daniel Pyne on . Posted in Blog

The Corporate Health & Wellness Association has added Houston-based wellness company, Campbell Wellness Center, to their list of Certified Wellness Providers®.  The Certified Wellness Provider® is a certification of expertise in administering wellness programs to employers, allowing them to better evaluate which wellness vendors are the most effective to work with.

The CHWA’s Certified Wellness Provider® requires companies to meet minimum standards and best practices and to be transparent in their services, pricing and results. It also is meant to help companies easily identify the best wellness companies that offer specific or unique types of wellness programs within certain categories.

“We are thrilled to see that Campbell Wellness Center has taken the steps to ensure they are offering their customers the best practices in wellness,” said CHWA President, Renée-Marie Stephano. “Becoming a Certified Wellness Provider® shows their dedication to driving the industry forward and helping employees lead healthier lives.”

Implementing a wellness program can be a difficult challenge for any company, and the hardest choice can be selecting the proper provider. The wrong wellness provider can leave a company with a dull program that has no engagement or participation, and is wasting the company money.  Certified Wellness Providers® helps employers determine which wellness providers will provide them the most reliable, impactful and sustainable wellness program.

To see more Certified Wellness Providers®, visit: http://wellnessassociation.com/certified-wellness-providers-member/

About the CHWA

The Corporate Health & Wellness Association (CHWA), also referred to as the Health & Wellness Association or the Corporate Wellness Association, a 501(c)6 is the first national non-profit organization focused on health, wellness, disease prevention and management for employers, employees and their families.

About Campbell Wellness Center

Campbell Wellness Center (CWC) is a Houston-based wellness company that offers customized corporate wellness programs that are Physician-Supervised with expert nutritional and exercise counseling. CWC provides physicals and biometric screenings to perform health assessments at the workplace. These include lipid profiles, CMP (Comprehensive Metabolic Panel), CVP (Central Venous Pressure), CBC (Complete Blood Count), PCA (Prostate Specific Antigen), BMI (Body Max Index), blood glucose, vitamin D panel, thyroid function and Open Access Colonoscopy.

CWC ‘s staff includes a Board Certified Physician, David T. Nemoto , M.D., a registered nurse, exercise physiologists, a sports chiropractor, a physical therapist, a massage therapist and a team of licensed professionals. CWC also provides 1-on-1 or group exercise, nutritional sessions and seminars and competition running training.

Campbell Wellness Center’s philosophy is to promote wellness through integrated programs that result in lifestyle changes, disease prevention and a more productive and healthy workforce.

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The Vitality Group® Searching for CCWS Wellness Strategy Managers

Written by Daniel Pyne on . Posted in Uncategorized

The Vitality Group®, an internationally recognized health promotion program based on behavioral, actuarial and clinical principles, is looking to hire Wellness Strategy Managers in the Midwest, Northeast and Southeast regions of the United States.

Wellness Strategy Managers are responsible for strategizing and designing engagement growth plans, executing and tracking these plans – including engaging the appropriate operational, actuarial and management teams as needed. Further, the Wellness Strategy Manager ensures the overall satisfaction of assigned clients while retaining and growing their book of business. This position will require developing and maintaining an excellent working relationship with clients, vendors, brokers, and internal departments; in addition to providing superior client management/client service while developing an excellent understanding of the industry.

Responsibilities

  • Consulting with clients on wellness strategies, implementation and helping them achieve their health goals. Review population aggregate and participation status reports with your clients on a monthly, quarterly and annual basis and make strategic recommendations for ongoing program management and ever-increasing member engagement.
  • Identify potential program enhancements to increase member satisfaction utilizing trend data. Proactively monitor and measure assigned client program data throughout the year; provide clients with timely and meaningful insight and/or recommendations. Review performance metrics/guarantees to promote client satisfaction, profitability and retention; researching areas that do not perform as required.
  • Proactively communicate with your assigned clients and be their main point for contact for day-to-day operational support. Represent your client’s best interests within Vitality, ensure that all processes and procedures are completed, quality standards are maintained and issues are resolved in a timely manner; exceed client expectations.
  • Quickly identify common ground. Know when to persist and when to compromise. Effectively negotiate to deliver a win-win outcome. Seek to develop personal connections with others; motivated to achieve trusted advisor status.
  • Work smart and independently while maintaining a high level of responsiveness. Seek out and tackle challenges while remaining focused on results.
  • Build successful, strong and long lasting relationships with your clients with complete responsibility for strategizing, developing and growing member engagement in the Vitality Wellness Program. Facilitate client communications, resolving conflicts and ensuring that deliverables meet your clients’ requirements.
  • Share your outcomes, results and best practices with peers, as well as management. Provide status updates on clients, regularly monitoring overall engagement, project status, opportunities and risks. Build and reinforce interdepartmental relationships by driving excellence in communication and working together as a team.
  • Keep records of client interactions and actions taken. Update internal tracking documents to ensure all Vitality operational areas have accurate information for your clients. Provide reports and updates to management as scheduled or requested. Exhibit exceptional organizational and time/deadline management. Effectively manage expectations regarding outcomes, goals and deliverables.
  • Demonstrate verbal and written communication skills. Effectively summarize meeting outcomes, keeping detailed action plans. Provide proactive client/broker service and outreach to provide guidance, support and program consultation. Implement and manage the effective delivery of client programs enhancement including communication strategies and client/champ training. Prepare and coordinate formal presentations to clients and members regarding product, plan design, member education, service results, and renewals.
  • Willing and be able to handle multiple client accounts, projects and tasks. Know if, when and how to leverage available tools, support and resources to complete tasks on time and within scope; comfortable with frequent changes in a fast-paced, growing business.
  • Conflict Management – Read situations quickly and adapts accordingly. Sees conflicts as opportunities not obstacles, maintains professional demeanor. Make conflict constructive instead of damaging, cool under pressure.
  • Decision Making – Utilize a mixture of data, analysis, wisdom, experience and judgment to address/resolve concerns. Solution-oriented and agile when processing information and managing change.
  • Self-Development – Committed to continuous improvement. Open to learning, motivated to seek out information and knowledge, improving business acumen and industry knowledge.

Qualifications and Skills

  • BA or BS degree or preferred.
  • Health or Wellness related background strongly preferred.
  • 2+ years of client relationship or account management experience in the health and wellness, broker, human resources or other related market.
  • Ability to work successfully at both a strategic and tactical level with brokers and employers.
  • Strong analytical and data management aptitude.
  • Strong critical thinking, problem identification and solving ability.
  • Ability to work both independently and in a collaborative manner in a rapidly changing environment.
  • Ability to handle multiple priorities in a fast paced work environment.
  • Highly motivated and energetic professional who enjoys working in an entrepreneurial, fast-growing environment.
  • Experience in successfully communicating with and influencing diverse audiences.
  • Energetic, professional, self-motivated and an independent thinker with excellent written, oral and presentation skills.
  • Coordination and strong organizational and time-management skills.
  • Outgoing, personable and with customer focus. Understanding of both the client’s and participants’ needs.
  • Proficiency in Microsoft Office applications including Word, Excel, PowerPoint and Outlook.

Certifications, Licenses and Registrations (preferred but not required)

  • CCWS Certified Corporate Wellness Specialist®

If you meet these qualifications, or someone you know does, send a copy of your resume to: careers@thevitalitygroup.com with the subject line: CCWS Vitality WSM.

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Is Fitbit Next Victim of Cyber-Attack? What Does this Mean for Future of Wearables?

Written by Daniel Pyne on . Posted in Blog

Fitbit celebrates a banner year in 2015—the company’s IPO raised $841 million and sold $1.8 billion worth of merchandise.  It also made strides entering the corporate wellness market with over 70 large employers like Target and Barclays having purchased devices in bulk for their staff.  Today, it is the largest provider of wearable devices in corporate wellness, and the first choice in devices by employers familiar with the technology, according to the Corporate Health & Wellness Association’s 2015 survey, The State of Wearables in the Workplace. 

But the success of 2015 has been overshadowed early in 2016 by two company problems:  the rollout of its new smartwatch sent the company stock tumbling and a data breach from hackers looking to commit warranty fraud compromised personal data of Fitbit device users. 

Warranty fraud is when hackers gain access to a user’s account, changes the user’s personal information like email addresses and passwords, and then order a replacement device under the user’s warranty.  The problem is the hackers were able to gain access to user’s GPS history, letting the attackers know where and when users exercise and sleep.  Other big companies like Sony Pictures, Primera Blue Cross and Anthem, plus retailers such as Staples, the Home Depot and Target, have all been subject to cyber-attacks in the last year. 

Security investigation analysts believe that this was not a breach at Fitbit, but rather the normal problem of companies having to deal with user account takeovers that stem from password re-use and user PC compromises.

Scientists, like Dr. Rosalind Picard, at Massachusetts Institute of Technology (MIT), Cambridge, Mass., indicate that privacy information and wearable technology is a tough space. 

“A lot of these devices are right on the border of consumer health and medical information but most are not seeking HIPPA compliance,” Dr. Picard explained.  “I don’t think you’re going to get the highest standards, standards that are being upheld by a government body like the FDA because it’s a lot of work.  These companies are consumer oriented, they sell to consumers and maximizing that. To my knowledge, they are not going for the highest standard FDA clearance.  There is no perfect protection out there. A wearable tech device company can just do more work and be subject to more scrutiny and choose the higher path.” 

Critics in the corporate wellness industry do not believe the compromising of personal data of Fitbit users will be problematic for the wellness industry. 

“I don’t think this is going to be a major setback for the wellness industry,” said Al Lewis, CEO of Quizzify.  “The Staywell hack wasn’t, and this really involves very few accounts. I think this is another reason why an employer should find wellness solutions, though, that do not involve employees having to put data somewhere, and where employers are providing wellness for employees and not to them—find something that does not involve data but culture instead.  I think in the long run it will spur people to move away from wellness done to them rather than for them.” 

The data breach for Fitbit users raises questions about the liability employers, and Fitbit itself, faces well as questions surrounding data security and privacy in the future.  News reports by CNBC.com report that Fitbit put the blame for security issues on the shoulders of their users, stating that a spokeswoman from Fitbit said, “Our investigation found that the accounts that were accessed by an unauthorized party had ‘leaked’ credentials [email addresses and passwords], compromised previously from other third-party sites.” 

“Are employers liable for the damages caused by this data breach, since they put wearables into their employees hands?” said Lewis.  “No, I am almost certain they are not.  If you required people to get Fitbits as a condition of being insured by you, then yes, there is certainly some kind of derivative liability argument, but if making them available for free, there’s no liability there.” 

So what does this mean for employers? In many cases, the employer put the device on their employee’s wrist, so what is their responsibility to their employees for any damages that may arise from this situation? Will employers begin to migrate to a new device with better security? 

“For the actual device market itself, I don’t think this will cause employers to switch to different devices,” said Lewis.  “The issue is whether or not employees are willing to put their personal data somewhere in order to get money from an employer.  Fitbits tend to have more functionality per dollar, they’re a good deal.  This won’t change adoption rates.” 

As to Fitbit’s response to the leak, there is a lot of room for improvement, according to Lewis. “I think this is a classic example of how Johnson and Johnson responded to the Tylenol tampering—they went out of their way sacrificing short-term profit to put the country at ease, so their response is a lesson in learning how to best respond. The customer is always right until proven wrong.  They did not do that.”

This data leak will not spell the end of wearable devices, it is just a signal that employers need to educate themselves on what wearables are and how they operate.

“What is working in the wearable technology space are those devices that are manufactured by companies who provide a solid education to its users—consumers as well as employers, who are really consumers in this case—of its technology,” explained Jonathan Edelheit, President, Corporate Health & Wellness Association (CHWA).  “Our CHWA wearables survey reports there are many employers who are aware of wearable devices but lack the knowledge of how they exactly work.  When breaking news of this nature happens it reveals what is not working in a space where no room for compromising sensitive data should even exist.” 

About the Corporate Health & Wellness Association

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